FAQ
Shipping
Q: How long after ordering is my order shipped?
A: We typically ship all orders within 2-5 business days.
Q: How come I don't receive any confirmation and shipping updates?
A: Please check your Junk Box folder and add us to your white list or mark us as "not junk", if you still can't find our e-mail, please email us kalayadesigns11@gmail.com.
Q: Which carrier do you use?
A: We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
Q: How long does it take to arrive?
A: We ship all orders from our USA or Amsterdam factory. Once shipped, we see delivery happen within the following timeframe:
- USA - Within 2-5 business days
- Canada - Within 4-7 business days
- Western Europe - Within 5-7 business days
- Australia/NZ - Within 5-10 business days
- Rest of the World - Within 5- 20 business days
These timeframes are typical, local carrier and weather issues sometimes might affect delivery days.
Q: I didn't receive my order
Q: Can I place an order and have it sent directly to the recipient?
A: Yes! Under shipping details at checkout, simply put the recipients name and address. Don't worry, we do not include paper receipts in our orders. All receipts are through email.
Q: What does Kalaya's Jewelry made out of?
A: All our products are made from 316L Surgical Grade Stainless Steel. Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.
Allergies
For peace of mind, sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.
Cancellation & Exchanges
Q: Can I cancel or change my order?
A: We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please email us at kalayadesigns11@gmail.com to check if changes or cancellation are possible, and give the reason you wish to cancel.
Q: My item is damaged/incorrect, what do I do?
Please email us at kalayadesigns11@gmail.com for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
A: We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Q: My item looks different to the online listing
A: This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.